Refund policy

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, please contact us at support@flexlyn.com within this period.

Returns

Outside of your statutory right to cancel above, we do not accept returns or exchanges for change of mind. We only accept returns if your item arrives faulty, damaged, or isn't what you ordered (see "Faulty or Damaged Items" below).

How to Return an Item

To start a return, contact us at support@flexlyn.com with your order number and the item(s) you'd like to return. We will confirm the return address and any next steps.

Refunds

Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method within 5-10 business days. Original delivery charges may not be refundable unless the item is faulty.

Faulty or Damaged Items

If an item arrives faulty or damaged, please contact us at support@flexlyn.com as soon as possible with photos of the issue, and we will arrange a replacement, repair or refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or was sent to you in error, in which case we will cover the cost of return postage.

Last updated: September 4, 2026