Orders
How do I place an order?
Add the items you'd like to your cart and follow the checkout steps. You'll receive an order confirmation email once your purchase is complete.
Can I change or cancel my order?
Contact us as soon as possible at support@flexlyn.com. We'll do our best to help, but we can't guarantee changes once an order has begun processing.
How do I know which product is right for me?
Each product page includes sizing, materials, and usage details. If you're still unsure, get in touch and we'll help you choose.
Shipping & Delivery
Where do you ship to?
See our Shipping Policy for full details on delivery areas and costs.
How long will my order take to arrive?
Estimated delivery times are listed on our Shipping Policy page.
How do I track my order?
Once your order ships, you'll receive a tracking link by email. You can also visit our Order Tracking page.
Returns & Refunds
What is your returns policy?
Full details are on our Return and Refund Policy page.
How do I start a return?
Contact us at support@flexlyn.com with your order number and we'll guide you through the process.
Payments
What payment methods do you accept?
Accepted payment methods are shown automatically at checkout once your payment providers are connected.
Is my payment information secure?
Yes. All payments are processed securely through Shopify's checkout, which is PCI DSS compliant. We never see or store your full card details.
Still Need Help?
Visit our Help Centre or Contact page and we'll get back to you as soon as we can.